Question 1

How old do I need to be to rent a car?

Accepted Answer

You must be at least 22 years old and hold a valid driver's license. For some higher-end vehicles, the minimum age may be 25.

Question 2

How long must I have held my driver's license?

Accepted Answer

You must have held your driver's license for at least 2 years. For luxury and VIP vehicles, this may be 3 years.

Question 3

What documents do I need to rent a car?

Accepted Answer

You'll need a valid driver's license, a Turkish ID card (or passport) and a credit card. For corporate rentals, company documents may also be requested.

Question 4

Is a deposit required?

Accepted Answer

Yes. Depending on the car category, a deposit is taken as a pre-authorization (hold) on your credit card. The hold is released once the car is returned without any issues.

Question 5

Is there a mileage limit?

Accepted Answer

Daily rentals include a standard limit of 300 km per day; monthly rentals have a total limit of 4,000 km.

Question 6

Can I return the car in a different city?

Accepted Answer

Yes, one-way rentals are available between the cities where we have branches. An additional service fee applies for drop-off in a different city.

Question 7

Is insurance included?

Accepted Answer

All rentals include mandatory third-party liability insurance and comprehensive vehicle insurance (kasko). You can optionally add a zero-excess full cover package (minor damage plus tire, glass and headlight cover).

Question 8

Can I cancel my booking?

Accepted Answer

Yes. You can cancel free of charge up to 24 hours before the rental starts. Later cancellations are charged one day's rental fee.

Frequently Asked Questions